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Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. We want you to be happy with the items you purchase from Bike Authority. We have the following return policies that apply to in-store and web purchases:

A Receipt is required for all returns or exchanges. Parts, accessories and clothing can be returned within 30 days if unused and in original unopened packaging. No returns or exchanges on bicycles, deposits, special orders, closeouts or labor. Repair work is warranted for 30 days.Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

Four shipping options are offered for merchandise delivery.

 *Sorry no PO Boxes allowed, your ship to address must be your physical address.

Order AmountStandard Shipping2 Day
(weekdays only)
1 Day
(weekdays only)
Store Pickup*
Up to $50.00 $9.99 $25.99 $39.99 FREE
$50.01-$100.00 $11.99 $27.99 $41.99 FREE
$100.01-$150.00 $13.99 $29.99 $43.99 FREE
$150.01 and over $15.99 $31.99 $45.99 FREE

Note: Orders usually ship one business day after being placed.

Expedited 1 and 2 day deliveries only available on weekedays.

Please note that some items may be subject to additional shipping and handling charges because of size or weight. Some items such as tires and wheels (but not limited to these items) will be charged additional shipping due to there dimensional size and/or weight.

Sorry, but we do not ship outside of the Continental U.S.

*IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes. 

For our consumers protection and in an attempt to limit credit card fraud all orders over $100.00 must ship to the billing address. Exceptions to this can be made at the sole discretion of Bike Authority.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

WARRANTY CLAIMS

New bicycles purchased from Bike Authority have the following service and parts warranty for the original owner.

Parts: 
All original parts, excluding frame, rigid fork, suspension fork, rear shock 
absorber, tires and tubes are warranted against manufacturers defects for one year. Frame, rigid fork, suspension fork, rear shock absorber, tires and tubes are covered by the stated warranty of the original manufacturer.

Service: 
Regular tune-ups and normal adjustments are covered for one year to the original owner. Labor to replace parts that are not covered under warranty is not covered. Cleaning of bikes, parts or components is not covered.

This warranty does not cover:

  • Normal wear and tear (examples include, but not limited to tires, tubes, brake pads, chains, etc.)
  • Improper follow-up maintenance.
  • Damage or failure due to accident, misuse, abuse or neglect.
  • Bent or rusty parts.
  • Installation of parts not originally included with the bicycle.
  • Cleaning of bicycles, parts or components.
  • Accessories.

This warranty is void in its entirety by any modifications of the frame, fork or components. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. Proof of purchase is required for all warranty or service claims. 

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!